Booking Policy
Appointments must be booked online and secured with the required deposit. Appointment times are reserved exclusively for each client. Please ensure all information provided during booking is accurate.
Deposit Policy
A non-refundable deposit is required to secure all appointments.
Deposits are applied toward the final service total and must be paid at the time of booking. Appointments are not confirmed until the deposit has been received.
Deposits are non-refundable but may be transferred one time if the appointment is rescheduled at least 48 hours before the scheduled appointment time.
Cancellation Policy
We kindly request a minimum of 48 hours notice for cancellations.
Cancellations made less than 48 hours before the appointment will result in forfeiture of the deposit.
Repeated last-minute cancellations may require full prepayment for future appointments.
No-Show Policy
Clients who fail to arrive for their scheduled appointment without notice will forfeit their deposit.
Future appointments may require full payment in advance.
Late Arrival Policy
Please arrive on time for your appointment.
Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled, or canceled depending on availability.
Late arrivals may be subject to additional fees.
Mobile Service Policy
Queenship Salon & Spa proudly serves clients throughout Metro Atlanta through our luxury mobile beauty services.
Clients must provide:
- A clean and safe workspace
- Adequate lighting
- Access to an electrical outlet if required
- Parking accommodations when applicable
If the environment is deemed unsafe or unsuitable, services may be refused and deposits forfeited.
Additional travel fees may apply for locations outside our standard service area.
Braiding & Extension Policy
Hair is not included unless specifically indicated in the service description.
Clients are responsible for selecting approved hair colors and textures before their appointment.
Once a braid or extension service has begun, no changes can be made to the style selected.
Nail Service Policy
Clients with nail infections, open wounds, or contagious conditions may be refused service for safety reasons.
Please notify us before your appointment if you currently have:
- Acrylic enhancements
- Builder gel
- Dip powder
- Hard gel
- Gel polish
Removal services may require additional time and fees.
Children & Guests Policy
For the comfort and safety of all clients, only scheduled clients may attend appointments unless prior arrangements have been made.
Children receiving services must be supervised by a parent or guardian.
Satisfaction Policy
Client satisfaction is important to us.
If you experience concerns regarding your service, please contact us within 48 hours of your appointment.
Adjustments may be offered at the discretion of Queenship Salon & Spa.
Refunds are not provided for completed services.
Product Sales Policy
Due to hygiene and safety standards, all product sales are final.
No returns or exchanges are accepted unless the product arrives damaged or defective.
Right to Refuse Service
Queenship Salon & Spa reserves the right to refuse service to anyone displaying:
- Disrespectful behavior
- Harassment
- Inappropriate conduct
- Unsafe conditions during mobile appointments
We are committed to maintaining a professional, safe, and welcoming environment for every client.
Thank You
Thank you for choosing Queenship Salon & Spa. We appreciate your trust and look forward to providing you with a luxury beauty and self-care experience.
